Effective Date: 03/01/2024

Pythagon Private Limited (“we,” “us,” “our”) operates the website devotees.in (“Site”). This policy outlines our procedures and guidelines for returns and refunds, ensuring a straightforward and satisfactory experience for our customers.

1. Return Policy

We offer a 15-day return policy on our t-shirts, subject to the following terms and conditions:

  • Eligibility for Return:
    • The return period is 15 days from the date of delivery.
    • Returns are accepted if the product is damaged, or defective, or if the wrong item was received.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Return Process:
    • To initiate a return, please contact us at the contact us form. Provide your order number, details about the product, and the reason for the return.
    • Upon receiving your return request, we will provide instructions on how and where to send your returned product.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Inspection of Return:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund based on the condition of the returned product.

2. Refund Policy

  • Refund Eligibility:
    • Once your return is received and inspected, if approved, your refund will be processed.
    • A credit will automatically be applied to your original method of payment, within 15 days of receiving the returned item.
  • Partial Refunds:
    • In certain cases, only partial refunds may be granted (if applicable):
      • Any item not in its original condition is damaged, or missing parts for reasons not due to our error.
      • Any item that is returned more than 15 days after delivery.
  • Late or Missing Refunds (if applicable):
    • If you haven’t received a refund yet, first check your bank account again.
    • Contact your credit card company, as it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us here.

For any questions regarding our Refund and Return Policy, please contact us through our Contact Form.